1/ How does it all work?
To book a PT you need to purchase a price plan first. Depending on what you are looking for you can choose between Single Sessions, Multiple Sessions, Monthly Plans and Group Sessions. On the tab "Prices" you can look through all the options.
By clicking on the "Select" button you can initiate the purchase.
See also: How to purchase a price plan?
Once you purchased a plan you can find it under "My Subscriptions".
You now have access to the booking tab "Booking Portal".
Via this tab you can find your purchased price plan description and book your session in the booking calendar by clicking on the "Book Now" button.
See also: How to Book a Session?
Please bear in mind that you can only book session for the price plan that you bought. If you go through the booking process of another price plan, you will not be an able to book the session.
2/ How to purchase a price plan?
Select the tab: "Prices". Here you can look through all the price plan options.
Then find your price plan and click on "Select". By clicking on the "Select" button you can initiate the purchase.
If you already have an account and are signed in, the following window appears:
After filling in your details click on "Continue":
You will then move on to the payment section where you need to enter your detail to finish the purchase:
To finish your purchase klick on „Buy Now“.
Once bought the following window will appear:
Congrats! You bought a price plan and can get started booking your PTs!
3/ How to book a PT?
To book the PT eligible to you through your purchased price plan you can go on the tab „Booking Portal“
Here you have the same selection as there are price plan.
To book a session, find the box with your price plan and click on „Book Now“
This will open the booking calendar:
Here you can choose the day and time when you would like your PT take place and click on next.
This will lead to a summary page where you can also add a message if you like:
Under the header „PT Price Plan“ your purchased price plan is listed.
Clicking on Book Now will directly book the session and will lead to the confirmation page:
Note: A "Trial" price plan is only for demo purposes and is not an available option.
4/ How to book multiple sessions?
If you purchased a price plan with multiple session eligible to you, you can also book multiple sessions within the time limit of your price plan.
To book more than one session at once, instead of clicking on "Book Now", click "Add Booking". This will add the booking to your cart and the following message will appear:
Clicking on view booking or the shopping bag icon in the right hand corner, you will be lead to your cart. Here you can see the bookings you added.
To add another booking you can click on „Add Another Booking“ or on the „Book Your Session“ Tab of the Main Menu.
You can now book another session and select the date and time as before. Once you proceed the same summary window with your details will appear, only that now you can only add booking to your cart.
The pop-up message „Session added to your cart“ will appear again and you can view your cart by clicking on view booking in the pop-up message or the shopping bag icon in the right hand corner.
You can add as many sessions as is possible with your purchased price plan.
To book them all click on Book now in your cart.
This will lead you to a summary of all your bookings. Clicking on "More Details" you can review the dates and times selected. Once reviewed click on continue.
The button will change and you can place your order i.e. bookings.
Please be aware that if you put more sessions than purchased with your plan in your booking cart, you will not be able to proceed with your booking and the following message will appear:
To resolve this issue, go back to your cart and remove the excess session by clicking on the bin next it.
Once successful you will be lead to the confirmation page.
5/ Can I book a PT without a price plan?
No. To be able to book a session, you need to have purchased a price plan before hand. This helps us to keep track of our clients and allows you to book the sessions you paid for and keep track of your bookings. If you do not wish to a price plan through the website, you can email us directly here.
6/ Do I need to sign up?
No. You can buy a price plan as a guest. However, you will not be able to book the session yourself via our booking calendar. If you buy a price plan as a guest, please contact us (if we do not do so first) so we can arrange the session(s) with and for you.
Signing up gives you the benefit of booking and arranging your sessions yourself. Furthermore you can see which price plan you are on, your price plan history and any bookings you have made.
If you buy a price plan as a guest, you will automatically receive a separate email to set up a password to access our website. You are not required to sign up, you can arrange your sessions with us via email.